Refund policy
Last updated: August 10, 2026
This Return & Refund Policy applies to purchases made through shop-wearrose.com, operated by MYRB Global LLC, doing business as Wear Rose.
We stand behind our products and want customers to feel confident when ordering from Wear Rose. If you are not satisfied with your purchase, you may request a return or refund according to the terms below.
1. 14-Day Return Window
You may request a return within 14 days of the delivery date.
To begin a return, contact us at support@shop-wearrose.com and include your name, order number, order email, and reason for the return.
Once your return is approved, you must ship the item back within 14 days of receiving return approval. Returns received after that period may not be eligible for a refund.
2. Condition of Returned Items
Opened and unopened products are eligible for return within the 14-day return window.
Because we sell intimate apparel, returned items must be unworn, unwashed, free of odour, stains and pet hair, with all original tags attached and, where applicable, the hygiene liner intact. Please try items on over your own underwear.
Products that are damaged due to misuse, improper care, alteration, negligence, or use inconsistent with the product's intended purpose are not eligible for a refund.
3. No Restocking Fee
Wear Rose does not charge a restocking fee on returns.
4. Exchanges
We do not process direct exchanges. If you need a different size or colour, please return the original item for a refund under this policy and place a new order for the item you want. This is the fastest way to get the correct item, as it does not wait on the return being received.
5. Return Address
Approved returns should be sent to:
Wear Rose (MYRB Global LLC)
2106 House Avenue, Suite 798
Cheyenne, WY 82001
United States
Please contact us before returning your product so we can identify your order and provide return instructions. Returns sent without prior approval may not be able to be matched to an order.
6. Return Shipping Costs
Unless the product is defective, damaged, or incorrect due to an error on our part, the customer is responsible for return shipping costs.
Where the product is defective, damaged, or incorrect due to our error, Wear Rose covers the cost of return shipping.
We recommend using a trackable shipping method. Wear Rose is not responsible for return packages that are lost in transit before being delivered to the return address.
Original shipping charges are not refunded, except where the item is defective, damaged, or incorrect due to an error on our part. Orders of $40.00 USD or more, and all orders placed by active Wear Rose Club members, ship free, in which case there is no shipping charge to refund.
7. How to Request a Return or Refund
To request a return or refund:
- Email support@shop-wearrose.com with the subject line “Refund Request — [Your Order Number]”.
- Include your name, order number, order email, and a brief description of the issue.
- Our customer support team will respond within 24 hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
- If your return is approved, send the product to the return address listed in this policy within 14 days of approval, using a trackable shipping method.
- Once the return is received and reviewed, your refund will be processed to the original payment method.
8. Refund Processing Time
After an approved return is received and reviewed, refunds are processed within 5 to 7 business days.
Refunds are issued to the original payment method used for the purchase. If the original payment method is no longer available, we will contact you to arrange an alternative.
Your bank or card issuer may take additional time to post the refund to your account.
9. Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect due to a manufacturing issue or shipping error, contact us within 7 days of delivery at support@shop-wearrose.com.
Please include your order number and a photo of the issue.
If the issue is confirmed, we will provide a replacement, refund, or other appropriate resolution at no additional cost to you, including the cost of return shipping.
10. Items Not Eligible for Refund
The following are not eligible for refund:
- Orders where the 14-day return window has passed
- Approved returns shipped back more than 14 days after approval
- Gift cards
- Items explicitly marked as final sale on the product page at the time of purchase. Items are only final sale where the product page says so; no other item is final sale.
- Items returned worn, washed, without original tags, or with the hygiene liner removed where applicable
- Products damaged due to misuse, improper care, alteration, negligence, or customer-caused damage
- Returns that cannot be matched to an order
11. Wear Rose Club Refunds
Wear Rose Club charges are eligible for refund requests within 14 days of the billing date for that billing cycle.
To cancel your membership and avoid future recurring charges, submit a request through the Cancel Membership page on our website, or contact us at support@shop-wearrose.com before your next scheduled billing date. No phone call is required to cancel.
By placing your monthly recurring order of Wear Rose Club, you will be charged $0.00 today for a 14-day free trial. 14 days from today, when your trial ends, you will be charged $29.99 and $29.99 every 28 days thereafter, until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and a receipt after each successful transaction.
Full membership terms are set out in our Cancellations policy.
12. Customer Support
For refund, return, or order questions, contact us at:
Shop Name: Wear Rose
Company Name: MYRB Global LLC
Email: support@shop-wearrose.com
Tel.: +1 (855) 590-1838
Business address:
2106 House Avenue, Suite 798
Cheyenne, Wyoming 82001
United States
Mailing address:
128 W 128th St, 6I
New York, NY 10027
United States
Our customer support team responds within 24 hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.